The simple metric that’s taking over big business

Vanguard CEO Tim Buckley sees his firm’s Net Promoter Score every time he looks at the management dashboard on his screen. Bill Barton, CEO of California Closets, checks his company’s score first thing every morning and has built his highly successful business on it. Intuit product managers check their score every day and have been…

Thousands of canceled internships impact students—but they also hurt colleges

The next four months may be the worst career environment that college students—and college career development offices—have faced since the Great Depression. So Claremont McKenna College is giving its students an unusual edge: It’s subsidizing their internships. The practice began several years ago, and this year CMC, a liberal arts school in Claremont, Calif., is…